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Acquire Velocity Installation Service - F5 Base (ACS-F5-VEL-REM1DY)

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Name
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Acquire Velocity Installation Service - F5 Base Build (LTM) Add On - 1 day business hours (ACS-F5-VEL-REM1DY)
7378603
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Overview


The F5 Base Build (LTM) takes 3.5 days for one F5 BIG-IP LTM and is available for all BIG-IP platforms (Physical, VE and Viprion). Through Acquire our customers get access to additional Professional Services for customers wanting DNS, APM or ASM enabled on their F5 BIG-IP investment.

Features

THE SERVICE IS DELIVERED IN THE FOLLOWING STAGES:

Stage 1: – Requirements and Design (1.0 days)

Stage 2: – Build and Test (1.5 days)

Stage 3: – Handover (1.0 day)

CUSTOMER RESPONSIBILITIES

• Racking and stacking of the BIG-IP in the datacenter (relevant for physical appliance)

• Powering on the BIG-IP and cabling the interfaces(relevant for physical appliance)

• Provisioning of BIG-IP VE to the appropriate capacity(relevant for virtual appliance)

• Completion of the provided Engagement Planning Questionnaire (EPQ)

• Implementation and Test Plan sign-off

• User acceptance testing

• Facilitate and manage any internal change orders

PROVIDER RESPONSIBILITIES

• Validation of completed EPQ

• Install and configure the BIG-IP as per the details provided by the customer in the EPQ

• Configuring the BIG-IP to integrate with the environment as specified in the EPQ

• Setup, configure and test one (1) virtual server and load balanced pool

• Backup configuration and knowledge transfer

Specs

ASSUMPTIONS

  • Partner engineers will have the appropriate level of access required to complete the project
  • VPN/RDP with console access is available to complete configuration
  • All equipment and licenses will be onsite prior to implementation
  • All network connections will be in place prior to implementation
  • This installation is scheduled and performed during normal business hours

ENGAGEMENT PLANNING & MANAGEMENT

  • Minimum lead time for scheduling is 10 business days, with all work done during business hours
  • Additional fee for expedited scheduling of less than 10 business days may apply
  • Travel time and expenses will apply for physical device implementations, subject to geographic locations
  • Additional fee for services outside of business hours

OUT OF SCOPE

  • Any configuration outside the scope of this engagement
  • Any Public/Private Cloud configuration
  • No disaster recovery testing included in this package
  • Any upstream or downstream router, switches or firewall configuration
  • Modification of the customer’s application software
  • Application testing not related to the deployment of the BIG-IP
  • Active Directory server configuration tasks
  • DNS server configuration tasks
  • Webserver configuration tasks
  • Host-level support
  • Development of custom solutions.
  • Validating or verifying optimal application environment operations
  • Troubleshooting existing problems or issues
  • Penetration testing and security validation
  • Vulnerability assessment
  • Network stress testing
  • SIEM or syslog server configuration
  • Any other vendor or appliances other than the agreed BIG-IP

ITEM(S) PROVIDED

  • Engagement Planning Questionnaire (EPQ)
  • High Level Engagement Implementation Plan
  • Installation and configuration for BIG-IP physical or virtual appliance
  • As-Built documentation detailing the BIG-IP base configuration
  • One hour knowledge transfer session

ADDITIONAL TERMS AND CONDITIONS

  • Any sale of services will be subject to Acquire's standard Terms and Conditions of Sale or a Services Agreement asnegotiated between the parties.

ADDITIONAL SERVICES

  • Additional remote 4-hour block during business hours: 
  • Additional remote 4-hour block after business hours: 
  • Additional remote 1-day block during business hours: 
  • Configuration of one (1) BIG-IP LTM HA Pair: 
  • Additional five (5) Standard Virtual Servers and load balanced pool (3 nodes): 

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