Acquire NetApp Installation Service - NetApp Additional Disk Shelf add on (ACS-NET-VEL-DS-ADD-NAPS)
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- 6521278
- ACS-NET-VEL-DS-ADD-NAPS
- Acquire
- NetApp
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Pricing & availability
Overview
NetApp Disk Shelf Installation – Add On
Shelf installation services are designed to install new NetApp disk shelves onto NetApp FAS controllers.
This installation is scheduled and performed during normal Business Hours.
Features
CUSTOMER RESPONSIBILITIES
• Another service offering is being performed on the same trip
• Site Access to include: access to the physical space where equipment will be installed and access to the physical equipment
• Any special requirements that may be part of the install need to be identified prior to a site survey to insure those considerations have been made
• Serial numbers of the controllers that will have the disk shelves installed onto will be provided
• Autosupport needs to be configured on the controllers to which the shelves will be added
Specs
PROVIDER RESPONSIBILITIES
Physical Installation of the Disk Shelf
• Inventory equipment
• Install shelf rail kit into rack
• Install shelf and secure to rack
• Install power cables
• Set unique shelf IDs
• Turn on power to disk shelf
• Install Ethernet cables (if ACP is desired and the ports are available)
• Install SAS cables
• Verify system components are operating as designed (no amber lights)
• Assign disk ownership to appropriate controller
ASSUMPTIONS
• Engineers will have the appropriate level of physical as well as remote access to customer staff and hardware as required to complete the project
• All Equipment and licenses will be onsite prior to implementation
• All network connections will be in place
• All work will be completed in one physical location
ENGAGEMENT PLANNING & MANAGEMENT
The following planning tasks will be performed:
• Minimum lead time for scheduling is 10 business days, all work done during business hours
– Additional fee for expedited scheduling of less than 10 business days will apply
– Additional fee for onsite services outside of standard delivery map
– Additional fee for services outside of business hours
• Coordinate kickoff and close out calls
• Create/distribute escalation and contact lists
• Facilitate Change Orders
OUT OF SCOPE
• Configuration, installation, or testing of any portion of the data network
• Implementing software to provide backup and recovery functions
• Any additional hardware, software, or network configuration.
• Any change to the hardware, software, or network configuration.
• Modification of the customer’s application software.
• Fabric switch zoning (unless applicable to switch install SKU)
• Active Directory tasks
• DNS tasks
• Host level support.
• Development of custom solutions including without limitation, scripting.
• Multiple, basic installation services requiring project management services.
• Validating or verifying optimal application environment operations.
• Troubleshooting existing problems or issues.
• Trash Removal (unless customer provides access to on-site)
ADDITIONAL TERMS AND CONDITIONS
Any sale of services will be subject to Arrow's standard Terms and Conditions of Sale or a Services Agreement as negotiated between the parties.
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