Acquire Residency Services - Miscellaneous Charges Rate (ACS-PS-030-MISC)
Actual product may differ
- 6521298
- ACS-PS-030-MISC
- Acquire
- Residency Services IT
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Overview
Residency Services
When an organisation is growing or investing in new, enabling technologies, IT is often under significant pressure to deliver business results and maximise ROI as quickly as possible. The challenge is how to acquire new skills and professional certifications while maintaining operational excellence with key staff otherwise engaged for extended periods of time.
Arrow recognises that it can be difficult to find the right resources, with the right skills who are experts in the right technologies/platforms. If those resources are only needed periodically, it is often times impossible to justify the cost of bringing someone on board as a full-time employee, but the need still remains to have a technology expert available when needed to complete a project, start/implement a new program or even understand how to better leverage technology investments.
CUSTOMERS IN NEED MAY NOT THINKOF RESIDENCIES
Enterprises are looking for ways to boost the effectiveness of their IT organisations to maintain a competitive edge and control costs. When the opportunity to manage critical projects presents itself, a partner must assemble resources or risk losing credibility and valuable future business.
Clients usually have two options:
Send an in-house IT person for an extendedperiod of time for training.
Hire someone that already has the expertiseneeded.
OFFERING & BENEFITS
Arrow Residency Services provides the skilled resident that can bring specific knowledge and experience on a given platform or technology to a client’s IT environment, program and/or initiative. Arrow can also help the client address any urgent business or technology challenges that require bringing an expert in to meet the needs of a particular/specific situation. Arrow’s technology residents bring their Subject Matter Expertise for the length of the time needed to fulfill an objective by delivering technology expertise on a per-person contingency basis.
Arrow also provides skilled residency experts to bring the right technology skills and expertise that can provide clients with the subject matter expertise needed to ensure successful completion of any project for which they would be engaged in.
Features
CUSTOMERS GET MORE THAN JUST A NEW STAFF MEMBER
By hosting a resident, customers can improve productivity, consistency and efficiency of their staff and project activity and...
Leverage a skilled expert to help while containing costs: Get precisely the right level of expertise needed for the amount of time needed, without a long-term financial commitment.
Backfill your own experts: Have an expert step in on an interim basis when your own platform or technology expert is on leave or getting advanced training.
Get optimal platform-specific configurations, processes and procedures.
Bring in a technology expert to address the need for more in-depth product knowledge on a given project that your in-house staff can’t provide.
Shorten timelines and reduce risk by having the appropriate resources when needed.
FULL INFORMATION LIFECYCLE RESULTS
We provide strategic guidance and the technology expertise organisations need to address their business and information infrastructure challenges and derive the maximum value from their information assets and investments. Arrow is committed to providing exceptional total customer experience through services excellence. Arrow addresses a full spectrum of client needs across information lifecycles to include strategy, architecture, advisory, implementing, managing and support.
HIGH VALUE CAPABILITIES
Residents focus on a client’s specific needs and also make proactive recommendations based on their own expertise and best practices on how the IT environment can be improved, adapted and optimised to meet changing business requirements.
Typical activities may include:
Day-to-day operational management and administration
Architecture and infrastructure improvement recommendations
Hands-on planning, building and rollout of infrastructure
Documentation of policies and procedures
Onsite best practice and product knowledge transfer.
FLEXIBLE DELIVERY OPTIONS
Below is a sample of resident titles available:
Storage Engineers/Administrations
Implementation/Migration Specialists
Storage Architects
Network Engineers
Security Engineers
Virtualisation Support
Virtualisation Engineers
Virtualisation Architects
Backup/DR Support
Backup/DR Implementation Engineer
Backup/DR Architects
Application/DBA Support
Application/Db Implementation EngineerApplication/Db Architects.
Specs
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